Informativa sui rimborsi

At Mirna Paw, we want you and your pet to be completely happy with your purchase. If you're not satisfied, we're here to help.

Returns You have 14 days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

Certain items cannot be returned for hygiene reasons, including opened grooming products or items that have come into direct contact with animals.

How to Return To start a return, please contact us at mirnapaw@gmail.com. We will provide you with return instructions.

Return Shipping Costs

• If the item is damaged, defective, or incorrect — we cover the return shipping cost.
• If you are returning due to a change of mind — the customer is responsible for return shipping costs.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Damaged or Defective Items If you received a damaged or defective item, please contact us immediately with photos and we will arrange a replacement or full refund at no cost to you.

EU Customers In accordance with EU consumer law, EU customers have the right to withdraw from a purchase within 14 days of receiving their order without giving any reason. Please note that for change-of-mind returns, return shipping costs are the customer's responsibility.